Grievance Redressal policy

Grievance Redressal policy

 

  1. Any issues or concerns that the participants (lenders / borrowers) might have during the course of their journey with Faircent.com should be addressed by writing an email to the Faircent support team at [email protected] or contacting on our customer care number 0120-4659902, 0124-6674223

  1. However, if the participants enquiries / complaints are not addressed within 5 working days, grievances can be addressed to the grievance officer. The grievance officer is Nidhi Tripathi available on [email protected] or 0120-4659902, 0124-6674223.

  1. If the participants enquiries / complaints are still not addressed after 10 working days, grievances can be marked by mail to the Chief Operating Officer, Mr. Vinay Mathews at [email protected].

  1. Any and all complaints / comments received through any other medium other than email (such as Facebook, WhatsApp, Twitter, etc) will also be handled within the same timelines as mentioned above. The first line of escalation will be the grievance officer followed by the Chief Operating Officer, Mr. Vinay Mathews.

  1. If the complaint / dispute is not redressed within a period of one month, the participant may appeal to the Chief General Manager, Customer Education and Protection Department of the Bank, Reserve Bank of India, 1st Floor, Amar Building, Sir P.M. Road, Mumbai-400001, Contact number 022-22630483